Note:
If you are having trouble in general with you account please log in and confirm the status of your sebscription and renew or change as needed.  Thanks.

If you are logged in but are still not seeing all images or the Contact Seller does not work please follow the prompt to Change Membership Plan and see if your subscription has expired and is listed as "Unpaid".  If so you can renew, thank you in advance, or just change the membership to the Free level and all should be ok. 

If you are already on the Free level just click Renew Membership (there will be no charge) and your account status should now be listed as "Active till: Unlim" and all should be ok.

While every attempt has been made to make using this site as simple as possible below is a list of common questions about using the service. If you cannot find an answer to this please use the Contact Us facility at the bottom of the page.

As this is all going live more quickly than expected please let me know if there are site usage issues or UI irregularites you find.  Thank you for your assistance and understanding.

Index:

• First before all else here - log in (if you can) and go to your Account/Profile/Membership Plan and click on Renew your plan.  Log out then back in and hopefully all will be ok.
• Problems logging on:
  • Forgot username or Password?
  • My credentials are correct but I still can't log in?
• Registration:
  • I was in the old system so do I need to re-register on this site?
  • What is the cost to register on this site?
  • Do I have to have an ISP email AND listed phone number to register?
  • Adverts Renewing automatically when resubscribing!
• Placing Adverts:
  • Can't see Pictures or Contact Sellers?
  • How much does it cost for sellers to place listings?
  • Who can browse and reply to the adverts?
  • Who can see my information when I place and advert?
  • How do buyers and sellers communicate with each other?
  • Please try to use your own photos in Listings?
• Auctions:
  • Advantages of using an Auction
  • Can I edit or delete an Auction?
  • Bidding Process explained
• General Questions:
  • Why are there no details about the Advertiser in their listings?
  • Not getting system emails or responses to your Adverts?
  • Is this site available on phones and tablets?
  • How do I find what I'm looking for?
  • What if I can't find what I'm looking for?

Forgot Username or Password?

Make sure that you don't have your Caps Lock on as your password is Case Sensitive (your username is not). If you cannot remember your credentials please use the Reset Your Password link at: https://vkclassifieds.net.au/reset-password.html

If you cannot remember the email address you initially registered with or no longer have access to it please use the Contact Us form to request a manual reset of your credentials.

My credentials are correct but I still can't log in!

If you are sure that you are entering the correct credentials or Captcha Code but it still will not log you on then please try clearing the Cache on your PC or trying another Browser to see if this fixes the issue. Instructions on how to clear your cache can be found here: http://www.wikihow.com/Clear-Your-Browser's-Cache If you are still unsuccessful please use the Contact Us form to request a manual reset of your credentials.

I was in the old system so do I need to re-register on this site?

No.  Your account is still current although you will need to reset your password using the Reset Your Password process

What is the cost to register on this site?

Nothing. FREE. There are no registration fees for buyers or sellers for placing basic Auctions and Classified adverts. There are however two paid levels, Supporter and Sponsor, that will give access to extra features but these are more a facility to allow users to give support to the site and are by no means mandatory - but appreciated.

Do I have to have an ISP email AND listed phone number to register?

Not necessarily. If you do not have either, or both, of these registration requirements then all you need to do is supply another form of verifiable information e.g.. email in a copy of your VK licence or maybe a bill with your name and address clearly shown. Even registering using a wia.org.au or arrl.net email address will be accepted as all the proof required. If any of these alternatives are supplied/used, then registering using your Gmail email or mobile phone number is no problem. Any other queries please use the Contact Us form as the registration requirements here are not intended to stop you from registering. They are just there to confirm the identity of everyone who does, to provide some security to users of this site.

Adverts Renewing automatically when resubscribing!

Please be aware that if you have previously listed adverts still listed but marked as Inactive in your My Listings area and you renew your subscription then these "Inactive" adverts may automatically Renew.  This will instantly relist all your adverts online again.  You can delist them simply by marking them Inactive again or deleting them!

Can't see Pictures or Contact Sellers?

You can see one of the images per advert but you need to be registered and logged in to see all of them and to Contact Sellers.

How much does it cost for sellers to place listings?

Again for basic advert placement, both Auction and Classifieds, there is no charge at all. There are also no final fees on a successful sale on either auctions or classifieds. Free means Free!

Who can browse and reply to the adverts?

Everyone, even unregistered users, can browse the adverts but they cannot see any seller/buyer information and cannot use the Contact Seller/Buyer links. ONLY registered users can reply to adverts or contact other registered users. If you receive a direct email, i.e. not via the Contact Seller system, then you are potentially dealing with an unknown and unverified respondent.

Who can see my information when I place and advert?

As above unless registered in the system users will not be able to see any information about the advertiser. Registered users will similarly not see any user information but will be able to utilize the Contact Seller function to communicate with advertisers.

How do buyers and sellers communicate with each other?

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous.

Can I save items to revisit later?

Yes. You can maintain your own "favourites" list within your account. Each listing on our site has an "add to favourites" link. Simply click that link and we will add that item to your favourites list.

Please try to use your own photos in your listings?

Using photos is almost a must to increase your chances of a sale but please try to use a photo of the actual item - not a stock photo from the Internet. Buyers like to see what they are buying and in some cases think it is being deceptive if you are not willing to post an image of the "real" thing.
Of course if it is not possible then you should clearly state/explain the circumstance of using either no picture or a stock one. As always the more information a Buyer has the better they will feel about dealing with you.

Advantages of using an Auction

The Auction system allows users time to consider, or even just notice, your item and if there are several people interested then they have the opportunity to offer more to try to win your item.  This allows a win-win for both sided as Buyers get a chance instead of something being "snapped up instantly" and the Seller portentially gets a better price.

Can I edit or delete an Auction?

Auctions are able to be edited or deleted ONLY until the first bid is made. At this point the listing is locked and cannot be removed or cancelled. It MUST run its full duration so carefully consider how long you want that to be.

Bidding Process

• The bidding process, currently, on this site is not automatic nor incremental.  Only enter a bid for the amount you wish to pay at that point eg.  Not the maximum you are prepared ultimately to pay as the auction bid will go straight to the price you enter!  Be careful as what you enter IS what you bid!

Why are there no details about the Advertiser in their listings?

This is by design. Before you can (normally) see anything about the seller you must be a registered user and logged in. Even then unless the seller/buyer wants to show any details it is completely up to them. This is for security reasons.

Let me explain the rationale behind this. If you put any identifying information in your listing then you expose yourself to everyone including trolls, spammers and scammers. That is a sad fact of life on the Internet these days. I know some people want to know exactly who they are dealing with even before making any decision to purchase etc but if they are serious about it they will register in the system, just like you did, and provide some form of identification in the process. Once logged in they can then use the Contact Seller function to initiate contact with the advertiser and go from there.

Important: At this point you should be finding out exactly who you are dealing with (from them), as per normal Buyer Beware principles, and if the advertiser is reluctant in any way to supply information then you should be rethinking your decision to deal with them. Better to be safe than sorry!

Of course if you wish to put contact information in your adverts, and accept the inherent risks, then that is entirely up to you.

Not getting system emails or responses to your Adverts?

Look in your Spam folder as more than likely, unless just nobody is responding to you, your filter is catching all the emails from VK Classifieds. Words like "sale", "classifieds", "buy", "sell" etc can apparently trigger a spam filter. Who knew? :-) If possible add admin@vkclassifieds.net.au to your email White List to prevent your filter catching the site emails in the future.

Is this site available on phones and tablets?

Yes. This site is using a full size responsive template meaning that it will scale automatically for optimised viewing on whatever device you are using to access it.

Is this site secure?

Yes. Encryption is used for system data but importantly please be aware that NO personal financial information is retained by this site.

How do I find what I'm looking for?

You have several options:

• • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

What if I can't find what I'm looking for?

You can the Keyword Search function which then gives your the oportunity to setup Alerts. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your Alert (search) criteria, we will automatically send you an email notification.

Still can't find the answer to your question? Please use Contact Us